top of page
Japan Sustainable Travel and Events
COVID-19
CUSTOMER INFORMATION
TRAVEL CONFIDENTLY
Drawing from our expertise, local network and extensive experience serving travelers here in Japan, our local Japanese staff know how to help and take care of our clients in times like these.
A comprehensive risk assessment will be done for your program before your arrival. We follow the latest advice of the health authorities and the Japanese government, monitor developments closely, and are committed to working with our partners to ensure a safe journey for you and your party.
We have put in place a list of safeguarding measures that prioritise what matters most to you.
1. Pre-arrival health declaration
Before you arrive, guests will be asked to provide the following information:
-
A negative Covid-19 test certificate issued within 72 hours before departure
-
Vaccination status
-
Quarantine requirements have been complied with
-
Declaration of any potential exposure to the virus if applicable
2. Health and Safety
We’ll adhere to strict health and hygiene standards, and assist our guests by providing the following:
-
Daily temperature checks, hand sanitizers, mandatory masks
-
English medical helpline
-
Emergency response plan
-
Guidance on government restrictions and guidelines
-
Covid testing for guides 72 hours before trip
3. Social distancing
Our low-density destination and programs are planned to ensure your comfort and safety by offering the following:
-
Small group size to avoid crowds
-
Shorter, smaller scale, local events
-
Hybrid virtual & live events
-
Private room restaurant bookings
4. Local Support
Rest assured with our comprehensive on-trip support, including:
-
Bilingual local advisor
-
24h English concierge
-
Advice on travel insurance
5. Flexible booking and cancellation
We know situations are changing constantly. Our programs will allow for flexibility, including:
-
Last minute change requests
-
Flexible cancellation policy
-
Future event and travel credit
bottom of page